Elloughton Greenhouses Reviews

Excellent customer ratings: The site has a very high customer satisfaction score of 4.96 out of 5 from nearly 6,000 reviews, with 98.95% positive feedback, indicating strong overall approval.

Extensive product range: They offer a wide variety of greenhouses from multiple well-known brands (Elite, Vitavia, Janssens, Swallow Timber), plus a large selection of greenhouse spares and accessories.

Physical showroom: The largest display of Elite greenhouses in the UK and many other models are available to view at their Welton site, open 7 days a week.

Professional installation service: They work with a trained installation company to ensure greenhouses are built correctly, with support for DIY builders as well.

Good delivery performance: Delivery is generally within 5 days, with 95% on-time delivery and 100% accurate and undamaged orders reported.

Strong customer service: Multiple communication channels (live chat, phone, email) with queries typically resolved in under an hour.

Customization Options: Provides flexibility in choosing the perfect greenhouse based on specific needs.

Quality and Durability: Offers high-quality greenhouses with features like double doors, low threshold access, and strong glazing bars.

Customer Support: Offers advice and assistance for both installation and maintenance.

Convenience: Open seven days a week with an extensive online shop for easy purchasing.

Delivery issues with spares: Some customers have reported poor service regarding delivery of spare parts, including untracked standard delivery causing delays and poor communication when problems arise.

Inconsistent customer service experience: While many praise the service, there are isolated reports of poor attitude and refusal of refunds in problematic cases.

Ex-display stock limited: Many display models have been sold due to site relocation, so availability of certain models on-site may be limited and requires advance confirmation.